This A2Hosting review was originally published in 2013. Since then it has been revised several times, reflecting the fact that currently this website is also hosted on A2-Hosting’s platform.
Exactly who is A2 Hosting?
Back in 2012 A2Hosting was a provider that I heard good news about, so I decided to look under the hood. They were not that well-known back then yet as I recall, they’ve come a long way since then. The web host from Ann Arbor MI became a huge success, hence the A2 in their name.
I ended up with A2 Hosting because I’ve been involved with some projects that were running on their platform, and that was when I first had the chance to see how they perform.
At the time I had a relatively cheap host, it wasn’t bad, but it was really basic.
Long story short, it took a while till I completely transferred my web work to A2.
They’ve been active in the industry since 2001 after a name change and re-branding from Iniquinet to A2-Hosting in 2003.
Primarily they’re branding A2 as a high-speed web host.
Tip: Do not search for the best web host in Google
People search for the best web host in Google all the time and this can be counter productive, as a matter of fact, it can be one of the reasons why so many of them end up with lousy service.
Because there is no such provider as the best, the sooner we realize this the better. There is a good fit for a specific need, but not generally.
Of course I’m not saying that we couldn’t find a better one if we really wanted to, because there is always a bigger fish (to a certain extent). But why look further when we are 100% satisfied with it, right?!
Positives – Meaningful up-sales, decent click-test, room to grow and more
In this review I will go through their services and demonstrate that A2Hosting is a potential provider for anyone looking to create a strong web presence, which is what we are about here.
With this in mind, here is what I think is positive about the A2Hosting’s service.
User friendliness – First impression was ok
The first positive signal that I noticed when I was signing up was that usually web hosts try to sell a bunch of unnecessary tools that add something to the basic hosting account.
If we don’t pay attention, these will remain in our shopping carts and We’ll pay a whole lot more than needed.
I gladly noticed that they keep this practice to the minimum offering only the most important tools.
These complementary services can be useful for many people, but me personally feel that some providers push these too hard instead of focusing on their main services.
I’m not saying that it can’t be useful for some clients, but generally they should keep it low. But again, A2 keeps this to the minimum, which is great from my point of view.
Let’s see what else can we say about this web host besides trying to play fair.
Every Case Is Unique – Research
I want to point out that you shouldn’t take my words as something that is always true. This is just my experience, the results of my testing, and other people might find something different.
This is why I advise you to read several reviews online, so you can get a different view on things.
But let me say this: if I’m just half right, you will still be very impressed with A2Hosting’s service.
Advantages from flexibility
We are dealing with a provider which offers a variety of hosting services, so regardless of what hosting type is suitable for you, they have the right plan.
Check out their plans here.
They are based in Ann Arbor, MI. but have data centers both in the US. (Southfield, Michigan) and in Europe (Reykjavik, Iceland). They have also established a third data center in te Asia-Singapore area, which means that they basically have global coverage.
This allows to choose your data center and have your site loaded much faster in your desired market in the world.
Please take a look at the below clean data center photos taken in the US data center. We do not own these pictures, they are the property of A2hosting.
I like to look at what they provide as an all-inclusive hosting service, meaning that while many companies will charge for features like backups, SSH, security tools, here all these are given to clients free.
Another advantage for their clients is the fact that in the long run successful sites outgrow the environment they were started in (usually that is the shared one) and so they need to upgrade – here you can do it without any hassles in-house.
Focus on value not price
Since they provide several different plans, it’s hard to say that their prices are too high or low – some plans have more value and others have less.
Their basic all-inclusive plan is not expensive at all in my opinion, and it has features that would cost a lot more with many other providers.
Although of course cheaper solutions are available if that’s the main choosing factor.
But again, it’s not the price that we should focus on, it’s the value. Overall I’d say they are reasonably priced but usually people’s budgets will have a big influence on how they see prices. So again there’s an element of subjective perspective.
Money Back Guarantee – A Tricky Point With Every Web Host
As we would expect from a web host which operates internationally, they offer a trial period of 30 days.
The hosting industry is a healthy competitive place, and because of this, those companies have a bigger chance to survive and prosper which provide features that makes them stand out from the rest.
Of course doing this is not always easy, but in a constantly evolving industry it shouldn’t be that hard either.
This web host did it several times, I’ll tell you specifically how.
One of the points that web hosts try to play around with to stand out from the crowd is the money back guarantee. Instead of the industry standard 30 days, they provide 90 days or even anytime guarantee.
However I’ve came across web hosts that really make it hard to get the money back, it is easy to get lost in beuracracy. I guess they hope that in the end the customer will get bored and will not pursue to get the money back.
Other web hosts only give back the money if the purchase was made in a certain way. Usually of it was paid using a credit card. But again, every web host is different.
This is why it is so important to read the terms of service before you sign up with any web host.
I would like to emphasize that currently I don’t have any knowledge that A2-Hosting uses such techniques, so this is another positive on this web host’s side. I would like to draw the attention to another important part though in their refund policy. I can’t put it better than they do, so this is what they say:
“Refunds are issued for hosting when a request to cancel a hosting package is submitted via our cancellation form within 30 days of account signup. Domain registrations, dedicated server setup fees and SSL certificates are not refundable. Refunds requested for remaining months on canceled prepaid packages must be submitted within 120 days of payment. Customers who desire a refund on a prepaid account will be re-billed at the regular price as opposed to the discount. Only the difference between the prepaid amount and the re-billed regular price will be refunded.”
Tripled Performance with Solid State Drives
A great thing is, that they’ve launched SSD (solid state drive) hosting which improved performance up to 300% compared to traditional service, and it costs only about $2.50 more.
SSDs can literally cut load times by more than 60%. Watch the video for a short overview of how this is achieved. This is a key differentiator for the company from the rest of the market.
The interesting thing is, that while the good old names, like Hostgator, Bluehost are still top players, they can’t really match with A2hosting’s SSD hosting.
Just take a look at the below speed test, I think it says everything.
Of course, all this doesn’t come for free, but those additional two bucks are the best you can spend on your website.
Besides, with a lot of companies, renewals are on the same level as far as pricing goes, so we really have something interesting here.
Believe it or not, when I say that the service is really at the level that we would expect I mean it – my friend recently moved his website from another web host which claimed to provide 100% uptime, but it had hours of downtime and no proper support response.
I’ve also performed a speed test with a third party service called V-Speed.
US based customer service
Their support is well known for it’s high quality in terms of speed and quality of service.
But why are they better?
In my personal experience the root of the quality comes from not outsourcing the support service to Asia, as many others do – it is U.S. based.
They call themselves the the Guru Crew. I’ve found them to be there there for me when I needed them. Whether I needed advanced PHP help, or just a simple question, like setting up a blog. It appears that these guys really know what they are doing.
Of course they can be contacted round the clock through chat, phone, e-mail, or just submit a ticket.
I have to admit that there was one chat session though where I had to wait close to 4 minutes before a customer service representative became available.
This is of course not optimal but considering that before they usually responded within 1 minute, I think I just got used to that and I expected the same response time.
It is not out of the norm however, with InMotionHosting for example I had to wait around 10 minutes. And the 10 minutes is also not bad, I’m not saying it’s optimal, because it’s not, but it’s on the better side of the spectrum. There are providers out there with whom you have to wait close to 30 minutes to get an answer.
Also it’s good to keep in mind that response times are usually fluctuating and the quality we experience highly depends when we contact the provider during the day. During peak times obviously wait times will be longer.
Secondly, let’s not forget about the extensive knowledgebase that is just really a massive amount of resources covering a whole range of web related topics. Of course a knowledge base is pretty standard, difference comes only from how it structured and put together. I’
ve found theirs to be a perfect balance between enough and too much information.
The latter just annoys me when I have to browse through stuff that doesn’t concern me.
Also found it helpful that some of the help articles were written on their blog, so people can actually comment on them, discuss their issues. This allows for a great self-service, as many of the aspects that were unclear, are probably clarified by folks already.
Thridly, do not be afraid if you come across the below screen when you initiate communication through live chat.
This might seem frustrating, but it is pretty general if you ask me. Every web host experiences heavy loads sooner or later if they are any good as customers will come to them.
In this case feel free to give them a call or ask them to inform you, the different channels are pretty good in terms of response times, so there’s nothing to be worried.
Historical uptime statistics
Although they make their uptime data public, it’s better to do our own research and see if it supports or denies their claims. The below test covers one week. So here it is:
What all this means is that there was no downtime in the recorded period, which is one week. If you want to learn more about how we monitor uptime see our about page.
In case you want to see more specific data about uptime, you can do it on their site, as they provide detailed, publicly available uptime reports about their servers performance.
They are quite confident, aren’t they?
Custom-made OS system
The shared environment runs on Cloud-Linux OS, which is in some ways a “turbo” version of CentOS, and it is tweaked to handle spikes in resource demands more effectively, thus being a more friendly environment for websites which are growing.
For control panel they provide the widely used cPanel, which is easy to use, even for individuals who are not familiar with the whole hosting thing.
Inside the control panel we can find an item called Softaculous, which is used to install scripts (like WordPress, or other content management systems) with a few clicks.
So obviously, putting your site on the web, whether it’s a small business site or personal, can be done in five minutes.
Non-coder Site Builder
For this purpose they have a tool, called DIY A2 SiteBuilder, which looks like a custom-made version of a commercial, well-known site builder.
No design or coding skills needed.
View A2Hosting Plans→
Using it is not hard, it has a panel which guides you through certain steps, and in the end you will have your site ready.
Usual Apps Under the Hood
Creating a website is not hard with a site creator, however most of the people like to work the successful technologies like WordPress, Drupal or Joomla, as they are easy to manage, fast to set up and SEO friendly.
You can find all these here, plus many more.
If you are planning to create a website with e-commerce activity, they’ve got you covered.
Magento, as one of the most popular shopping carts is at your hand to use, but there are other solutions too.
Virtual Private Servers, Dedicated Servers & Reseller Hosting
Be the captain of your ship with re-seller hosting.
You probably know what re-seller hosting is if you are reading this, if not visit our reseller hosting page but basically you can create your own web hosting company. If want your re-seller business to be successful, you need to choose a re-seller provider that will assure quality service. Any kind of outages will mean lost income to you.
Here they make sure that you get everything according to the contract – quality support, high stability with brandable tools and services – like the in-house developed free Server Rewind backup solution.
Another advantage on this company’s side is experience – they have been doing this since 2003. They cannot be wrong if they managed to prosper since then, they are doing their job very well.
There are three re-seller plans here, offering the same features, the difference is in the resources. You can view plan details on their site.
Developer Friendly VPSs
For developers, VPS hosting is best. This company offers several VPS solutions, starting from $14.99.
Developers can create their desired VPS by installing the latest, most used developer software using the A2 QuickInstaller. As time goes by, needs can change.
If this is the case with you, just contact them, and they will re-size your virtual private server. The environment includes Linux as OS.
Worry-free Managed Dedicated Hosting
As you can read on our dedicated page there are too types of dedicated hosting – managed and unmanaged. Unmanaged is mainly recommended for advanced users or developers who can customize the server and manage the whole system.
It really requires more than everyday knowledge.
On the other side, there is managed dedicated hosting, which is managed by the web host’s crew, you do not have to know coding, or anything related to server managing.
Totally worry free solution. They utilize the Smart System Notifier, which constantly monitors dedicated servers, and if something is not working the way it supposed to, the tech support team intercepts.
User Feedback Paints a Positive Picture
According to Shopperapproved.com A2Hosting is rated 5/5 among existing and previous customers, and 97% of them would recommend it to a friend.
Below is a featured testimonial.
You can check out our customer reviews too down at the comment section.
“Let me say this. I am a very cynical person by nature, and grumpy. But Ross and Jason in customer service made building my website so much easier by being friendly, humorous, and competent so that they reduced my stress level at a frustrating time dealing with coding issues caused by some 3rd party extensions I bought from another site. They are at 10 am and 3am when I called and I never had an issue they did not address within an hour.
As an American, I like do business with other Americans, and I was pleased that I was speaking people who spoke English nd were located in the USA. So I never had a language or cultural barrier.
The price is competitive, they aren’t the cheapest but they are fair, and considering the personal attention they gave me worth every dab blasted penny!”
You can get your online presence to the next level with A2-Hosting, enjoy the massive advantages and get ahead of your competitors.
Boost Performance with Turbo
It’s been a while since this review was updated, so I thought I should look for new information to digest. While doing this, I came across the latest feature that I talk about in this review.
I’m talking about a new web hosting plan that A2-Hosting came up with. It’s called the Turbo plan.
What is interesting in this plan is that it provides speeds up to 20 times the regular speed. A2-Hosting is already marketed as a high-speed web host, so this is just the icing on the cake. They do this by putting in some rules when it comes to their servers and how they operate them.
Keeping a strict limit on the number of customers hosted on one server, thus allowing individual accounts to have more resources to use up which results in higher speeds.
Other factors that contribute to the high speeds are Swift Server SSDs which use less memory and CPU power compared to that of Apache servers. The also handle connections with a greater overall efficiency. All these result the unbelievably fast web hosting experience available at A2-Hosting.
Of course, let’s not forget that if we want to acquire this type of service, it will cost twice as much than the already awesome Prime+SSD plan. But if I add up everything that I get, I would say it is still competitive in value.
All in all, I think this web host is the best thing since sliced bread. Just joking of course, but really, this is the company I roll with.
Think about it, what is the worst that can happen? It’s not what you thought it would be, so you get your money back within 30 days. Or if you sleep for a whole month and you forget to cancel, thus you run out of the 30 days, you will only be $4.5/month short approximately, but this won’t happen.
Introducing Priority Support
It’s been a while since the last update. This time again, there is another great news for every existing and future customer. I’m talking about the new Priority support.
In short, priority support makes it possible for issues / questions to be dealt with in much less time for a relatively small remuneration.
I think it should’ve been done long time ago since it is something many people will make use of, but again there is some concern in me also – I hope this won’t have a detrimental effect on the regular support?!
Me personally believe that it won’t have a negative effect on it, in fact it will have the opposite effect because A2 is a popular provider nowadays and it comes with the territory that they just have too many support queries.
This would result in worsened support experience for users, so it was sensible for them to come up with something that will improve the service.
Of course, this is not the only way they can improve on things, they can hire additional support technicians, and I’m sure they are doing it, but I feel that there is definitely a customer group that is ‘mature’ enough to make use of priority support.
A2hosting for WordPress
WordPress can run on most web hosting services nowadays, however many web hosts have specifically WordPress optimized plans as well.
These can have certain advantages over the general service. So the question of whether A2Hosting has something unique in this area is quite relevant.
The answer is, yes.
Say hello to A2Optimized – an optimized version of WordPress.
What is A2Optimized?
In essence, A2Optimized is not a different hosting package, in fact it is a set of plugins that optimize the WordPress installation.
First, there is a plugin which is the admin plugin for all of the other plugins – This is the A2 Optimized plugin.
This lists all the optimization opportunities available. Most of these are in the form of other third party opmisation plugins. Like W3 Total Cache handles a lot of the points, an image optimisation plugin, custom login page for security reasons.
So all of the above are standalone plugins. Then there are some other features that are built into the A2Optimized plugin – like ReCaptcha for example.
Then there is a third group of optimisations that can only be done exclusively within A2Hosting, but that can include changing web hosting plans.
My favorite feature is the image optimisation and custom login page. Previously I was seeing many login attempts to my website, but now they don’t know the login page. So that’s something that I’m fond of.
The good part is that this is a pre-installed package, so you can choose to install the optimized version of WP, and not having to install the plugins one by one. I definitely recommend to use the optimized version based on the above.